How can I return my product?
Our return process is simple:
You have 90 days from the date of delivery to initiate a return.
Return Steps:
1️⃣ Contact Us: Email customer@slaiolai.com with your order details and reason for return. If the product is unused, please let us know how many items you have remaining.
2️⃣ Wait for Confirmation: We will review your request and provide return approval along with further instructions.
3️⃣ Send It Back: Ship your return to our warehouse at:
Room 1208, Tower B, Shenzhen International Trade Center, No. 3001, Binhe Avenue, Futian District, Shenzhen, Guangdong
4️⃣ Provide Tracking: We highly recommend using a tracked shipping method to ensure safe delivery. We are not responsible for lost return packages.
5️⃣ Receive Your Refund: Once we receive and inspect your return, we will process your refund. A 10% restocking fee applies to all returns. Refunds typically take 3-5 business days to appear on your payment method.
📩 If you haven’t received a refund 15 business days after returning your item, please email customer@slaiolai.com for assistance.
Help! My Slaiolai product arrived damaged or defective.
If your order arrives damaged, defective, or incorrect, please contact us at customer@slaiolai.com immediately. We will review your case and work to resolve the issue as quickly as possible.
Can I return a product if I have gently used it?
If your product isn’t the right fit for you, please contact customer@slaiolai.com for assistance. While we do not cover the cost of return shipping for unwanted products, we are happy to work with you on a resolution.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return.
90-Day Worry-Free Guarantee
We stand by the quality of our products. If you are not satisfied, let us know and we’ll make it right! All Neuralife products come with a 90-day money-back guarantee.
Some special promotions may offer a 90-day money-back guarantee, as stated on the product page.
REFUND POLICY
We have a 90-day return policy, which means you have 90 days from receiving your item to request a return.
Eligibility for Returns
• Items must be in their original condition (unused, with tags, in original packaging).
• You will need proof of purchase (order confirmation or receipt).
• Returns must be approved before sending items back.
📩 To start a return, email customer@slaiolai.com.
Important Return Guidelines
• We only accept one return per customer per order per address.
• Lost return packages are not our responsibility unless you select “Express Insured Shipping” at checkout.
• If your return is approved, we will provide a return shipping label with instructions. Unapproved returns will not be accepted.
• We recommend resolving issues through customer support before filing a chargeback with your bank. Filing a chargeback can lead to longer processing times (up to 2-3 months) compared to our usual resolution time of 1-2 weeks.
📩 You can always contact us at customer@slaiolai.com for return-related questions.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please email customer@slaiolai.com immediately so we can resolve the issue.
Non-Returnable Items
We cannot accept returns on:
• Perishable goods (food, flowers, plants)
• Personal care items (beauty products, opened skincare)
• Hazardous materials (flammable liquids, gases)
• Custom or personalized products
• Gift cards & sale items (final sale only)
📩 Have a question about a specific item? Contact customer@slaiolai.com for assistance.
Exchanges
If you’d like to exchange a product, return the original item and place a new order. This ensures faster processing.
European Union 14-Day Cooling Off Period
If your order is being shipped to the EU, you have 14 days to cancel or return your order for any reason. Your item must be unused, in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.
📩 If more than 15 business days have passed since your return was approved, contact customer@slaiolai.com for assistance.